Contact Information
Last Updated: September 10, 2026
Thank you for visiting Edwin Birkett.
We are committed to providing clear and accessible customer support. If you have questions about an order, product, shipping, returns, refunds, payments, or our store policies, please contact us using the information below.
Business Information
Company Name: Edwin Birkett
Website: edwin-birkett.com
Business Address: 10275 Crotty Ave, Hastings, Florida 32145, United States
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Our customer service team is available during normal business hours, excluding applicable U.S. federal holidays.
Customer Support
You may contact us regarding:
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Product information;
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Sizing or product details;
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Order status;
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Shipping and tracking;
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Delivery issues;
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Order changes or cancellations;
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Returns and exchanges;
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Refunds;
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Damaged, defective, or incorrect items;
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Payment-related questions;
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Privacy requests;
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General store or policy questions.
For the fastest assistance with an existing order, please include your order number and the email address used when placing the order.
Email Support
For general customer service and order-related inquiries, please email:
We will make reasonable efforts to respond during our normal business hours.
Please provide relevant details about your request so that we can assist you efficiently.
For order-related questions, include:
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Your full name;
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Order number;
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Email address used for the order;
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A brief description of your request.
If your inquiry concerns a damaged, defective, or incorrect item, please include clear photographs where reasonably possible.
Phone Support
You may also contact us by phone:
+1 904-692-5960
Phone Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time
If we are unable to answer immediately, you may contact us by email at support@edwin-birkett.com.
Business Address
Our business contact address is:
Edwin Birkett
10275 Crotty Ave
Hastings, Florida 32145
United States
This address is provided for business identification and customer contact purposes.
Important Return Notice
Please do not send returned products to this business address unless our customer service team specifically instructs you to do so.
To request a return, please contact:
After your return request has been reviewed and approved, we will provide the applicable return instructions and designated return address by email.
Unauthorized returns may not be accepted.
Please review our Return & Refund Policy for complete return requirements.
Order and Shipping Assistance
If you have questions about the status of your order or shipment, please contact us and include your order number.
Our standard shipping timeframe is:
Order Cutoff Time: 5:00 PM Eastern Time
Order Processing Time: 1–3 business days
Shipping Transit Time: 5–12 business days
Estimated Total Delivery Time: approximately 6–15 business days
Please refer to our Shipping Policy for complete shipping information.
Returns and Refunds
Eligible returns may generally be requested within 30 calendar days after delivery, subject to our Return & Refund Policy.
For eligible change-of-mind returns, customers are responsible for the actual return shipping cost.
For verified damaged, defective, or incorrect items, Edwin Birkett will be responsible for the applicable return shipping cost.
We do not charge a restocking fee for eligible returns.
Restocking Fee: $0
For full details, please review our Return & Refund Policy.
Privacy Requests
If you have questions about your personal information or would like to submit an applicable privacy request, please contact:
Please include enough information for us to understand and process your request.
For certain privacy requests, we may need to verify your identity before taking action in order to protect your personal information.
Please review our Privacy Policy for additional information.
Policy Information
For additional information about shopping with Edwin Birkett, please review the following pages on our Website:
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Shipping Policy
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Return & Refund Policy
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Privacy Policy
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Terms of Service
These policies provide additional information about ordering, shipping, returns, refunds, personal information, and use of our Website.
Contact Us
If you need assistance, please contact us:
Company Name: Edwin Birkett
Business Address: 10275 Crotty Ave, Hastings, Florida 32145, United States
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Website: edwin-birkett.com
We value clear communication and will make reasonable efforts to assist customers during our normal business hours.