Contact Us
We’re here to help.
If you have questions about a product, your order, shipping, returns, refunds, payments, or any other store-related matter, please contact Edwin Birkett using the information below.
Customer Support
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
Our customer service team will make reasonable efforts to respond to inquiries during normal business hours, excluding applicable U.S. federal holidays.
Business Information
Company Name: Edwin Birkett
Business Address: 10275 Crotty Ave, Hastings, Florida 32145, United States
Website: edwin-birkett.com
How We Can Help
Please feel free to contact us regarding:
-
Product details or sizing questions;
-
Order status;
-
Shipping and tracking;
-
Delivery issues;
-
Order changes or cancellations;
-
Returns and exchanges;
-
Refund status;
-
Damaged, defective, or incorrect items;
-
Payment or billing questions;
-
Privacy-related requests;
-
General customer service questions.
Existing Order Inquiries
If your question relates to an existing order, please include the following information when contacting us:
-
Your full name;
-
Order number;
-
Email address used to place the order;
-
A brief description of your request.
Providing these details helps us locate your order and assist you more efficiently.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at:
Please include your order number and clear photos of the product and packaging where reasonably possible.
Verified damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.
Returns
To request a return, please contact us before sending any item back:
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Eligible return requests may generally be submitted within 30 calendar days after delivery, subject to the conditions stated in our Return & Refund Policy.
Once your return request has been reviewed and approved, we will provide the applicable return instructions and designated return address by email.
Important Return Notice
Our business contact address is:
Edwin Birkett
10275 Crotty Ave
Hastings, Florida 32145
United States
Please do not send returned products to this address unless our customer service team specifically instructs you to do so.
Unauthorized returns may not be accepted.
Shipping Questions
Our standard U.S. delivery estimates are:
Order Cutoff Time: 5:00 PM Eastern Time
Processing Time: 1–3 business days
Shipping Transit Time: 5–12 business days
Estimated Total Delivery Time: approximately 6–15 business days
If you have questions about tracking or delivery, please include your order number when contacting us.
For complete details, please review our Shipping Policy.
Refund Questions
Approved refunds are issued to the original payment method.
Under our current Return & Refund Policy, approved refunds are normally processed within 5–10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to post the funds to your account.
Privacy Requests
If you have a question regarding your personal information or wish to submit an applicable privacy request, please contact:
Please review our Privacy Policy for additional information about how we collect, use, disclose, and protect personal information.
Contact Details
Edwin Birkett
10275 Crotty Ave
Hastings, Florida 32145
United States
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Website: edwin-birkett.com