Shipping Policy

Last Updated: September 10, 2026

Thank you for shopping with Edwin Birkett.

This Shipping Policy explains our order processing times, shipping transit times, delivery estimates, shipping charges, tracking procedures, and other important information for orders placed through edwin-birkett.com.

Please review this policy before placing an order.

1. Shipping Destinations

Edwin Birkett currently ships to eligible delivery addresses within the United States.

Shipping availability is confirmed during checkout.

If your delivery address cannot be entered or selected during checkout, shipping to that destination may not currently be available.

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

2. Order Cutoff Time

Our standard order cutoff time is:

5:00 PM Eastern Time (ET), Monday through Friday

Orders successfully placed and payment-authorized before 5:00 PM ET on a business day may begin processing that business day.

Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays will generally begin processing on the next business day.

The cutoff time is used for calculating estimated processing and delivery timeframes and does not guarantee same-day fulfillment.

3. Order Processing Time

Orders are normally processed within:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing may include:

Payment verification;
Order confirmation;
Product preparation;
Quality checks, where applicable;
Packing;
Preparation for carrier pickup.

Processing time is separate from shipping transit time.

4. Estimated Shipping Transit Time

After your order has been processed and handed over to the shipping carrier, our estimated standard shipping transit time within the United States is:

5–12 business days

Transit time begins after the order has completed processing and has been transferred to the shipping carrier.

Delivery times are estimates and may vary depending on the destination, carrier operations, weather, peak shopping periods, transportation disruptions, and other circumstances outside our reasonable control.

5. Estimated Total Delivery Time

Our normal estimated delivery timeframe is:

Order Processing Time: 1–3 business days
Shipping Transit Time: 5–12 business days
Estimated Total Delivery Time: approximately 6–15 business days

Business days are Monday through Friday, excluding applicable U.S. federal holidays.

Example:

If an order requires 2 business days for processing and 7 business days for shipping transit, the estimated delivery time would be approximately 9 business days.

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

6. Shipping Costs

Any applicable shipping charges will be clearly displayed during checkout before you submit payment and complete your order.

Shipping costs, where applicable, may depend on factors such as:

Delivery destination;
Products ordered;
Package size or weight;
Available shipping method.

We do not intentionally add undisclosed mandatory shipping, handling, or delivery charges after checkout has been completed.

The shipping amount displayed at checkout will apply to your order unless the order is later modified at your request.

7. Shipping Carriers

Orders may be shipped using one or more available shipping or logistics providers.

The carrier used may depend on:

Delivery destination;
Package size or weight;
Product type;
Fulfillment requirements;
Carrier availability.

When tracking information becomes available, it will normally be provided to the customer after shipment.

8. Order Tracking

Once your order has shipped and tracking information is available, we will normally provide shipping confirmation or tracking details using the email address associated with your order.

Please allow reasonable time for the carrier's tracking system to update after the tracking number is issued.

Tracking information and scan updates are controlled by the applicable shipping provider and may not appear immediately.

If your order has exceeded the stated processing period and you have not received shipping or tracking information, please contact us:

Email: support@edwin-birkett.com
Phone: +1 904-692-5960

9. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully verify:

Recipient name;
Street address;
Apartment, suite, or unit number, where applicable;
City;
State;
ZIP code;
Telephone number;
Email address.

If you discover an error after placing your order, please contact us as soon as possible:

Email: support@edwin-birkett.com
Phone: +1 904-692-5960

We will make reasonable efforts to update your information before fulfillment.

However, once an order has been processed or shipped, we may no longer be able to modify the delivery address.

10. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the package may be returned to the sender or otherwise handled by the carrier.

If the package is returned to us or our designated fulfillment location, we will contact the customer regarding the available options.

If reshipping is required because the customer provided incorrect or incomplete delivery information, the customer may be responsible for the actual reasonable cost of reshipping.

Any applicable additional shipping charge will be disclosed to the customer before reshipment is arranged.

11. Shipping Delays

Although we make reasonable efforts to meet our stated delivery estimates, delays may occasionally occur because of circumstances outside our reasonable control.

These may include:

Severe weather;
Carrier disruptions;
Transportation delays;
High-volume shopping periods;
Natural disasters;
Government restrictions;
U.S. federal holidays;
Unexpected logistics or operational events.

A delay does not automatically mean that a package has been lost.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can review the available tracking information.

12. Lost Packages

If tracking information indicates that your package has stopped moving for an unusually long period or you reasonably believe it has been lost in transit, please contact us:

support@edwin-birkett.com

We will review the available shipping information and, where appropriate, assist with a carrier investigation.

If a shipment is confirmed to have been lost in transit before successful delivery and the loss was not caused by the customer, Edwin Birkett will provide an appropriate resolution.

Depending on the circumstances, this may include:

A replacement shipment; or
A refund to the original payment method.

Customers will not be required to pay additional shipping charges for a replacement when the shipment is confirmed lost due to a shipping or fulfillment issue for which the customer was not responsible.

13. Packages Marked as Delivered

If carrier tracking shows your order as delivered but you cannot locate the package, we recommend checking:

Around the delivery location;
With other members of your household;
With neighbors, where appropriate;
With building management or reception, where applicable;
Any safe location where the carrier may have left the package;
The delivery address listed on your order confirmation.

You may also contact the applicable carrier using your tracking number.

If you still cannot locate the package, contact us at support@edwin-birkett.com so we can review the available information and assist where reasonably possible.

14. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the issue;
Photographs of the item and packaging, where reasonably possible.

Contact:

Email: support@edwin-birkett.com

Verified damaged, defective, or incorrect items will be handled in accordance with our Return & Refund Policy.

Where we confirm that an item arrived damaged, defective, or incorrect, Edwin Birkett will be responsible for the applicable return shipping cost.

15. Refused or Undeliverable Packages

If a shipment is refused by the recipient or cannot be delivered and is returned to us or our designated fulfillment location, we will review the circumstances.

We may contact the customer regarding:

Reshipment;
Address correction; or
An applicable refund.

If the delivery failure resulted from incorrect information provided by the customer or the intentional refusal of an otherwise correctly fulfilled order, reasonable additional shipping costs may be the customer's responsibility.

Any applicable charge will be communicated before additional shipment is arranged.

16. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: support@edwin-birkett.com
Phone: +1 904-692-5960

We will make reasonable efforts to accommodate requests before the order enters fulfillment or is shipped.

Once an order has been processed or shipped, cancellation or address modification may no longer be possible.

After delivery, eligible products may be returned in accordance with our Return & Refund Policy.

17. Returns and Return Shipping

Shipping-related returns are governed by our Return & Refund Policy.

Under our current return policy:

Eligible returns may generally be requested within 30 calendar days after delivery;
Customers are responsible for actual return shipping costs for eligible change-of-mind returns;
The exact customer-paid return shipping cost depends on the carrier and service selected;
Edwin Birkett is responsible for applicable return shipping costs for verified damaged, defective, or incorrect items;
We do not charge a restocking fee for eligible returns.

Restocking Fee: $0

Please review our full Return & Refund Policy for complete return eligibility and refund requirements.

18. Delivery Time Summary

For clarity, our standard U.S. delivery settings are:

Order Cutoff Time: 5:00 PM Eastern Time (ET)
Processing / Handling Time: 1–3 business days
Shipping / Transit Time: 5–12 business days
Estimated Total Delivery Time: approximately 6–15 business days
Business Days: Monday–Friday, excluding U.S. federal holidays
Shipping Destination: United States

These estimates should be read together with the other terms of this Shipping Policy.

19. Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

Company Name: Edwin Birkett
Business Address: 10275 Crotty Ave, Hastings, Florida 32145, United States
Email: support@edwin-birkett.com
Phone: +1 904-692-5960
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)
Website: edwin-birkett.com