Return Policy

Return & Refund Policy

Last Updated: September 10, 2026

At Edwin Birkett, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, eligible items may be returned within 30 calendar days from the date of delivery, subject to the conditions below.

1. 30-Day Return Period

We accept eligible return requests submitted within 30 calendar days after the order has been delivered.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, unwashed, and in its original condition;
Include all original tags, packaging, accessories, and components, where applicable;
Be free from stains, odors, alterations, damage, or signs of excessive use;
Be accompanied by a valid order number or proof of purchase.

For clothing and apparel, trying an item on solely to check the size or fit is acceptable, provided that the item remains clean, undamaged, unworn beyond fitting, and has all original tags attached.

Items that do not meet the above conditions may be rejected.

3. How to Request a Return

Before returning any item, please contact our customer support team at:

Email: support@edwin-birkett.com
Phone: 904-692-5960

Please provide:

Your order number;
The item you wish to return;
The reason for the return;
Photos of the item if it arrived damaged, defective, or incorrect.

Once your return request has been reviewed and approved, we will send you the applicable return address and return instructions by email.

Please do not send any item back before receiving return authorization and instructions from us.

Unauthorized returns may not be accepted.

4. Return Method and Return Address

Approved returns must be sent by mail using the return instructions provided by our customer service team.

After your return request is approved, we will provide the exact return address by email.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return and refund have been completed.

Our business contact information is:

Edwin Birkett
10275 Crotty Ave
Hastings, Florida 32145
United States

Important: Please do not automatically send returned products to the business contact address above unless our customer service team specifically confirms that address in your return instructions.

5. Return Shipping Costs

Customer Preference / Change-of-Mind Returns

If you return an item because you:

Changed your mind;
Ordered the wrong size;
Ordered the wrong color;
Selected the wrong product;
No longer want the item;
Or are returning the product for another reason not caused by Edwin Birkett,

the customer is responsible for the actual return shipping cost.

The exact return shipping cost depends on the shipping carrier, shipping service, package size, package weight, and destination selected by the customer.

Edwin Birkett does not charge an additional return handling fee or restocking fee for eligible returns.

Original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If the item you receive is:

Damaged upon arrival;
Defective;
Incorrect;
Or materially different from the item you ordered,

please contact us at support@edwin-birkett.com.

Once the issue has been verified, Edwin Birkett will be responsible for the return shipping cost.

Where applicable, we will provide return instructions, a prepaid return label, reimbursement of reasonable return shipping costs, a replacement, or a refund.

Please contact us before returning a damaged, defective, or incorrect item.

6. Restocking Fees

We do not charge any restocking fees for eligible returns that comply with this Return & Refund Policy.

Restocking Fee: $0

7. Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn, washed, used, altered, or damaged after delivery;
Items with stains, odors, or other signs of use;
Items missing original tags, packaging, accessories, or components;
Personalized or custom-made products;
Gift cards;
Products clearly marked as Final Sale or Non-Returnable before purchase;
Items that cannot be resold for hygiene or safety reasons where such restrictions are clearly disclosed before purchase.

If you are unsure whether your item is eligible for return, please contact us at support@edwin-birkett.com before sending the item back.

8. Sale Items

Sale or discounted items are eligible for return under the same 30-day return period, unless the product is clearly identified as Final Sale or Non-Returnable on the product page before purchase.

9. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at:

support@edwin-birkett.com

If a direct exchange is unavailable, you may return the eligible item for a refund and place a new order for the preferred item.

The same return eligibility conditions and return shipping rules described in this policy apply to exchange requests.

10. Refund Processing

Once we receive your returned item, we will inspect it to confirm that it meets the return eligibility requirements described in this policy.

If the return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds are normally processed within 5–10 business days after the returned item has been received and inspected.

After we issue the refund, your bank, credit card provider, or payment service may require additional time to post the funds to your account.

Processing times vary depending on the financial institution or payment provider.

11. Rejected Returns

If a returned item does not meet the eligibility requirements described in this policy—for example, if the item has been worn, washed, excessively used, altered, damaged after delivery, or is missing required original tags or packaging—the return may be rejected.

We will contact the customer by email if a return is rejected.

We do not apply an undisclosed partial refund, percentage deduction, or restocking deduction to rejected returns.

If applicable, we will provide instructions regarding the return of the rejected item to the customer.

Any shipping cost associated with sending a rejected return back to the customer may be the customer's responsibility when the item was returned in violation of the conditions clearly stated in this policy.

12. Lost Return Packages

For customer-paid returns, the customer is responsible for selecting and arranging the return shipping service.

The exact return shipping cost depends on the carrier and shipping service selected by the customer.

We strongly recommend using a trackable shipping service.

Edwin Birkett cannot guarantee a refund for a customer-arranged return package that is lost in transit and never reaches the designated return location.

If Edwin Birkett provides a prepaid return label for a damaged, defective, or incorrect item, please use the provided shipping method and retain your shipping receipt.

13. Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible:

Email: support@edwin-birkett.com
Phone: 904-692-5960

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

Once an order has already been processed or shipped, cancellation may no longer be possible.

If the order has already been shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

14. Refund Not Received

If you have received confirmation that your refund has been issued but have not yet received the funds, please first contact your bank, credit card provider, or payment service.

If you still cannot locate the refund, please contact us:

Email: support@edwin-birkett.com
Phone: 904-692-5960

We will review the refund status and assist you where possible.